Elizabeth Cohen: In addition to being authors, you're consultants -- people come to you when they're stressed out about work. What's usually bothering them?
Katherine Crowley: Bosses!
Cohen: OK, so let me throw a few stressful bosses at you. Let's say a client tells you, "My boss doesn't appreciate me."
Kathi Elster: You have to detach and depersonalize. You're not going to turn this person into a caring, loving boss. You have to accept you're not going to change this person.
Crowley: That's right -- the stress comes from expecting something you can't get. If you need appreciation and acknowledgment -- which everyone does -- we suggest you find another way. Get colleagues to band together and acknowledge each other. Find other ways within the company to get this appreciation.
Cohen: Here's another one: How about the boss that explodes -- she just yells and screams.
Elster: This is where people take a lot of medication! You have to detach and depersonalize again. Accept that it's not about you, and watch them scream. Act a little bored. You have to see it as the other person's problem.
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